The business world is now adrift with many processes and tools to make us more efficient. In a business environment where the fast eat the slow, the decision-making process seems to have slowed down in some instances. I attribute the slow down to several phenomena; 1. Present day communications favor the written over the spoken word and 2. universal consensus triumphs over fruitful dissension concerning decision making. This blog will review the former topic, communications strategies.
Technology has brought us good communication tools, however, sometimes our “soft” skills have not kept up with the ever changing “hard” technology options. As a baby boomer we were taught to respond in kind e.g. if someone calls you and leaves a message you call them back-if someone sends an e-mail you volley back from the baseline with another e-mail etc. These “soft” rules have been subtlety changed. Sometimes external phone calls aren’t answered or voice messages aren’t returned (they are deemed less productive by the receiver). This trend to non-verbal responses will continue as we develop more electronic tools which are considered more highly “productive.”
One has to be relentless in the quest to connect quickly and resolve problems. Some tricks I have learned along the way:
Some other tenets to display respectful communications and set yourself apart:
The communication rules have changed-get over it-adapt and meet the communication rules of today. The purpose of any business encounter is to make a positive, memorable impression and ultimately get the next meeting. Being deferential, responsive and providing something of value before you get anything of value puts you in a distinguished and favored position.
Do you want to have a free fifteen minute discussion so we can discuss communication across different cultures/borders? Sign up on my web site http://www.jimthomasintl.com/ or contact me directly by phone. I will return the call.